The employee who was caught on camera washing her shoes in a sink at Kopitiam’s National University Hospital (NUH) outlet has been sacked.
The National Environment Agency (NEA) said it has investigated the matter and will take action against food court operator.
"The wash basin is usually used by food handlers to wash their hands and food containers. This episode was a flagrant breach of hygiene that could have resulted in contamination of food and utensils," said NEA.
The video, posted by Facebook user Queenie Here on Sunday (Jun 21), showed the woman scrubbing her shoes with a brush which she then placed in a container holding other kitchen utensils. Along with the clip, Queenie wrote: "Care for a dessert @NUH Kopitiam? I wanted to order dessert after my dinner. Unfortunately I saw this scene....."
The clip, which has since gone viral, has attracted a slew of negative comments, with many netizens appalled at the lack of hygiene at the food court.
“If I was the one who saw her doing it, I would scold her and make sure the management apologise for her bad hygiene practice. It’s sickening and disgusting whenever I think about it. Shoes are so dirty carry so much germs from the toilet. YUCKS!,” wrote Dorin Joyce Ng on Facebook.
Said Margaret Lim: “It would be something one would not expect to happen in a hospital canteen! The manager must be reprimanded!”
In a statement on its Facebook page on Tuesday, Kopitiam apologised for the “unpleasant encounter” and assured customers that all washing equipment has been replaced and the sink disinfected.
“Please be assured that we take this matter seriously. All washing equipment has been replaced and the sink disinfected. The staff in question has been terminated with immediate effect and we will be conducting a thorough investigation into this matter,” Kopitiam said.